I engaged Assured agency two years ago to hire my current helper. While the matching process took a little longer than we had hoped, the team was responsive throughout and worked hard to find a suitable helper for our family.
A special thank you to Shenny, who patiently listened to our concerns and recommended a transfer helper. On paper, she didn’t particularly stand out, but Shenny shared her professional assessment and encouraged us to give her a chance. Looking back after two years, everything Shenny told us proved to be true. Our helper has been an excellent fit, and we are very grateful for her experience and judgment.
What I appreciate most about this agency is their after-sales support. They didn’t just complete the placement and disappear. They continued to check in, helped mediate any early misunderstandings or mismatched expectations, and were always available to offer practical advice whenever we needed it. Even now, two years later, they remain my go-to resource for helper-related questions. That level of continued support is something I truly value. Thank you, Shenny and the team, for your professionalism and excellent service. Highly recommended!